As a Credit Controller at Cromwell Polythene Ltd, you will be an integral part of our finance team, responsible for managing customer accounts and ensuring timely collection of payments. Your role will contribute to the maintenance of healthy cash flow and support the overall financial health of the business.

You will engage with various stakeholders, handling communications regarding outstanding balances and disputes while building strong relationships with customers to facilitate prompt payments.

The job is a pure credit control role with no progression into accounting. It would suit someone who loves credit control and who wants to develop Credit Controller to Credit Manager within the next 5-7 years.

ROLE AND RESPONSIBILITIES

Collaborate with other finance team members to ensure accurate and timely financial reporting.

Credit Control Management:

Issue accurate invoices and statements to customers, ensuring all details are correct and payments are due.
Monitor and manage the accounts receivable ledger, ensuring that outstanding debts are chased in a timely manner.
Contact customers via phone, email, and letter to ensure prompt payment of invoices, and update customer notes accordingly.
Keep ledgers accurate and up to date.
Regularly review and update the credit status of customers and escalate issues as necessary to senior management.
Perform reconciliations of customer accounts to ensure payments are accurately recorded and resolve discrepancies.

Debt Collection & Dispute Resolution:

Investigate and resolve any customer disputes or queries to ensure timely payment.
Escalate overdue accounts as necessary to senior management, and take appropriate action to recover debts, including legal action if necessary.
Prepare and send regular statements and reminders to customers regarding outstanding debts.

Reporting & Documentation:

Produce and maintain accurate reports of outstanding debt, aged debt analysis, and queries.
Update and maintain customer accounts, ensuring the accuracy of account records.
Provide regular updates to management on the status of overdue accounts and debt collection efforts.

Customer Relationship Management:

Build and maintain positive relationships with customers, balancing assertiveness with professionalism.
Ensure customers are aware of the company’s credit policies and procedures.

Collaboration:

Work closely with the sales and customer service teams to ensure smooth processing of orders and payments.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

Proven experience in a Credit Control or Accounts Receivable role (ideally 2+ years).
Strong understanding of credit control procedures and debt recovery practices.
Excellent communication skills, both written and verbal.
Ability to build strong relationships with customers and internal teams.
Proficiency in using accounting software (e.g., Sage, Xero, QuickBooks) and Microsoft Office (Excel).
Strong organizational skills with the ability to prioritize tasks effectively.
Ability to work independently and as part of a team in a fast-paced environment.
Strong attention to detail and high level of accuracy in financial data handling.
Knowledge of UK regulations regarding credit and debt collection (preferred but not essential).